In short. Two-step verification adds to your password a 6-digit code, made by an app on your phone, when you confirm your identity. Signing in does not change. It is optional, unless your institution requires it of its managers.
Turn on two-step verification
- In My account, under Two-step verification, Turn on, with your password.
- Scan the QR code with an authenticator app: Microsoft Authenticator, Google Authenticator or your password manager. Otherwise, Can't scan? gives a key to copy.
- Enter the code shown, then Confirm.
- Store your eight backup codes somewhere other than your phone: they will not be shown again. I've stored my codes.
Enter the code
When RelèveMed asks you to confirm your identity, enter your password and the current code. On your usual computer, tick Don't ask for the code on this device for thirty days. In My account, Forget all devices removes this exemption everywhere.
Use a backup code
Without your phone, I don't have my phone, then a backup code. Each works once. My account says how many are left; Regenerate backup codes creates eight new ones and cancels the old ones.
Change phone
Change phone, in My account, repeats the setup steps. The old one works until the new one's first code. If it is lost, confirm first with a backup code.
With neither phone nor backup code, write to support@relevemed.com: the publisher checks your identity with your institution, then removes two-step verification.
Turn off two-step verification
Turn off, in My account. If your institution requires it, the button gives way to "Required by your role.".
If something is wrong
- "Incorrect password or code.": retype both, and check that your phone sets its time automatically.
- "This code has just been used.": wait for the next one, thirty seconds at most.
- "Code rejected." during setup: wait for the next code.
- "Too many attempts.": wait fifteen minutes.
- "The code from the app cannot be checked right now": use a backup code, and tell the publisher.
- An email about your two-step verification when you did nothing: Sign out of all devices, in My account, and write to support@relevemed.com.