Frequently asked questions

Where is our data?

In Beauharnois (Québec), with OVHcloud, for every team. Backups are in Beauharnois, and a weekly encrypted copy is kept offline by the publisher, in Québec. Email goes out through Cyberimpact, a Sherbrooke company. The technical overview covers the rest.

How much does it cost?

$15 CAD a month for each physician on the schedule, plus taxes, and free for administrative staff. Every feature is included, with no setup fee.

Who can access our data?

The members of your team, according to their permissions: a physician doesn't see what colleagues have entered, and only the people who manage the schedule prepare, run and publish it. No other team: isolation is enforced by the database itself.

The publisher, only to help you out. During a support session, they see your team as a manager does, for one hour at most. The session is recorded in your team log, with its reason, and your managers can be notified by email (Can the publisher see my team's data?). Technical access to the server is for keeping the service running; the technical overview describes it.

What happens to our data if we stop?

At the end of the contract, the publisher returns your team's data on your organization's written instruction; without instruction within thirty days, it is erased. At any time, each person can download a full copy of their own data (My data).

Can a physician turn down a shift?

Before the schedule is generated, by marking the slot unavailable: unavailability is always respected. After publication, by offering the shift to colleagues (Exchanging a shift). The person who manages the schedule can override an unavailability when publishing; the physician concerned sees it on their slot (Why do I have a shift despite an unavailability?).

Are holidays and rest taken into account?

Holidays are entered with each period, and they count separately for fairness, like weekends (Prepare a period). Minimum rest between two shifts is set to 48, 72 or 96 hours, for the whole team or for one period (Set the rest and the carry-over cap).

Can we bring in our current schedule?

You bring in the history, not the file: each physician's starting balances (shifts, weekends, holidays) and their last shift are entered by hand before the first schedule (Take over a history). No import from another tool.

What does support do?

Teams already signed up write to support@relevemed.com: a question about a step, lost access, a request about their data. Help is also on every screen of the product, and published here, in the documentation. When they need to see what you see, the publisher opens a support session, recorded in your team log.