In short. The questions physicians ask most often, with their answer and the page that gives the details.
Must I confirm if I changed nothing?
Yes. Confirmation tells your manager you have finished, and it is what makes your rules follow you to the next period (Confirm).
Can I change my mind after confirming?
Yes, as long as the schedule has not been generated (Change something after confirming).
The deadline has passed: can I still answer?
Yes, as long as your manager has not generated the schedule: nothing closes by itself at the deadline.
What is the difference between an unavailability and a preference?
An unavailability is firm, a preference is a wish with no guarantee (Unavailability or preference).
How do I declare an absence?
New absence, in the band at the bottom of the calendar (Add an absence).
What if I don't answer?
The calculation copies your rules from the previous period, if you had confirmed it. Otherwise, you count as available everywhere (Find your rules).
Why didn't I get my preference?
The calculation takes it into account without guaranteeing it: it has to cover all the team's shifts. For a date that matters, request a shift.
Why do I have a shift despite an unavailability?
Your manager had to override it when publishing. Talk to them about it. Only you can see this mark (Read a cell).
When will I see the schedule?
As soon as it is published: an email tells you, and it appears in My schedule (Viewing the schedule).
One of my shifts changed: why?
A published schedule gets corrected. If one of your shifts changes, an email tells you which (Viewing the schedule).
I can no longer work a shift: what do I do?
Ask your colleagues to take it (Ask for an exchange). If the action does not appear, your team's exchanges go through your manager.
How do I see my shifts in my calendar?
Create your address in My account, then subscribe your calendar to it (Personal calendar).
My calendar is not up to date: is that normal?
Yes: it rereads the address when it wants, often within 24 hours. My schedule is the reference (Personal calendar).
Why a password, if I sign in with a link?
It confirms your identity before a sensitive action, in case someone reads your mailbox (Confirm your identity).
I forgot my password: what do I do?
Forgotten your password?, in My account (Recover a forgotten password).
I lost my phone: what do I do?
Confirm with a backup code, then change phone (Change phone).
How do I change my name or email address?
Your name is corrected in My account; for your address, write to the publisher (My account).
How do I delete my account?
Delete my account, in My data (Delete your account).