In short. The questions managers ask most often, with their answer and the page that gives the details.
Where do I start with a new team?
With the settings, the physicians, then the first period, in that order (A new team's first steps).
How do I add a physician during a period?
Invite the person: on accepting, they take part in unpublished periods. While collecting, Inform the newcomers tells them; once input is closed, tell them yourself (Invite people).
Someone did not receive their invitation: what do I do?
Check their address, then Send again, on their line (Send again or revoke).
Can I push back the deadline?
Yes, until generation: reminders are rescheduled (Edit a period).
Someone is away for a single period: what do I do?
Exclude them from that period, without touching their status. Bring them back in the next one: a new period copies exclusions (Choose the participants).
Some physicians have not answered: can I generate anyway?
Yes. What is entered is read, confirmed or not, and anyone who declared nothing counts as available everywhere. You can also remind them first.
A physician changes their mind after generation: what do I do?
Reassign the cell by hand. Go back to input throws away the schedule being edited (Close input).
Why does a slot stay empty?
Nobody could take it: it appears at the top of To fix (If something is wrong).
Why can't I publish?
A slot is still uncovered, or an anomaly is waiting for its justification (Deal with the anomalies).
Can I withdraw a published schedule?
No, but it can be corrected: the team receives an update (Correct a published schedule).
How do I correct a schedule after an illness?
Correct the cell in the Schedule tab, then Publish the update: only the people affected are told, if you choose (Publish the update).
A physician is leaving the team: what do I do?
Remove, on Members, then reassign their upcoming shifts (Remove a member).
How do I appoint another manager?
Choose Manager under Permissions, on their line (Change permissions or status).
How do I approve an exchange?
Approve, on the exchange's page, if your team chose to approve them (Approve or decline an exchange).
Why does someone have more weekends?
The grid's panel shows where they stand against the team average (Compare physicians), and the Fairness and carry-over tab what they bring from the previous period (Read the balances).
Do my settings change a schedule already calculated?
Shifts do not move: they wait for the next calculation. The team's rest and cap are however reread on an unpublished period without its own (Team settings).
Who receives which email?
Emails sent to the team sums it up, action by action.
Can the publisher see my team's data?
Schedules and availability, only during a support session, recorded in the team log with its reason; outside a session, only the opinions you give it, without a name. You can be told of a session by email (Be told about a support session).
I forgot my password or lost my phone: what do I do?
Recover your password, or confirm with a backup code to change phone.